RETURNS, REFUNDS & CANCELLATIONS: OUR EASY GUIDE

Not happy with your new product? No problem. You can return all unused items back to us within 28 days for a refund.

HOW TO RETURN AN OKDO ORDER

Returning to us is nice and easy. Simply fill out the form included in your order or email us at support@okdo.com to receive another if you cannot find the original. Don’t worry, these things happen!

Next, repack all items in the original boxes and return to us at the below address:

OKdo Chamber 2
Units 15 & 16 The Avenue
Egham
Surrey
TW20 9AB

COST OF RETURNS

The responsibility of the product and the cost of sending the return to us is yours. We recommend you obtain proof of postage or select a tracked service where possible. If you are shipping an item back that is over £50, we recommend you use a signed or guaranteed shipping service or increase the insurance value.

If your item is faulty, we will refund you the cost of the return. There’s more information on returning faulty items below.

REFUNDING YOU

Rest assured, we’ll process your refund as quickly as possible upon receipt of the items and a quick check to make sure they are unused. We will refund you using the original payment method, upon which you will receive an email notification from us. The refund can then take a few days to appear in your bank, the timing of which is down to the individual banks and unfortunately outside of our control.

RETURNING FAULTY ITEMS

If your item is faulty within the first 28 days, please follow the above steps to return the item to us.

In the event of a faulty item, we will refund the full delivery cost as well as the cost to return the item to us.

If your item becomes faulty after the first 28 days, you are still entitled to a full refund in most cases. More information about this can be found in our Terms of Sale. If you have further questions after reading this then please don’t hesitate to contact us as support@okdo.com.

CANCELLING YOUR ORDER

You have the right to cancel your order with us, return the products and receive a full refund. You have 28 days after receiving your order (or the final item in your order) to either tell us that you wish to cancel or to send your products back. To cancel, you have a few options:

  • Email us at support@okdo.com
  • Simply return the product together with the returns note included in your order

CONTACT US

If you have any further questions, then please do not hesitate to contact us at support@okdo.com. You can also write to us at the address below (but don’t send your products to this one – use the one above for that):

OKdo Technology Limited, Fifth Floor, Two Pancras Square, Kings Cross, London, N1C 4AG

 

Company No. 11502983 VAT No. GB 309360708

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