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WANT TO SEND SOMETHING BACK? A QUICK GUIDE TO CANCELLING & RETURNING

We think every single one of our products is great, but every now and then we know that you might need to send one back to us. So we’re happy to offer a 28-day right of return on all our products.

This note sets out how you can return products to us in those 28 days – in the unlikely event our products go wrong after 28 days you need to look at http://www.okdo.com at our terms of sale for further details, and they also include a summary of your legal rights as a consumer which this right of return doesn’t affect.

The process below only applies to you if you are buying our products for your own use as a consumer – if you are buying our products as a business, we will have told you about our business policy.

SENDING THE PRODUCTS BACK

Once you’ve told us you want to cancel, you must then return your order to us in full without delay (and in any event within 14 days of notifying us you wish to cancel) by post (at your own cost and risk, unless you’re sending back faulty products which is at our cost) to the address below. Unless you’re sending them back because they are faulty, all products must be returned in their original condition (together with all packaging and labelling), and show no signs of use or damage – so handle with care!

REFUNDING YOU

We will give you a refund for the products without delay, and in any case within 14 days of our receipt of them. We may withhold any refund until we receive the products back, or until you can prove that you have sent them back. We may deduct the loss in value of any products, if that’s caused by your unnecessary handling of them – so be careful with them! If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note though, if you have used one of our quicker delivery options we will only refund the standard delivery charge, unless you’re sending them back because they are faulty when we will refund all delivery charges We will refund you using the payment method you used for the original purchase, unless we agree otherwise, and we won’t charge any fees for this.

HOW TO CANCEL

You have the right to cancel your contract with us, return the products and receive a full refund. You have 28 days after receiving your order (or the final item in your order) to either tell us that you wish to cancel or to send your products back. To cancel, you have a few options:

  • email us at support@okdo.com,
  • simply return the product together with the returns note on the delivery note;
  • make any other clear statement to us (e.g. by post, using the details below);

RETURNING BY POST

Returns by post are at your own cost and risk, unless you’re sending back faulty products which is at our cost.

  • Make sure you enclose the form overleaf.
  • Package the item securely.
  • Send your return to OKdo Chamber 2, Units 15 & 16 The Avenue, Egham, Surrey, TW20 9AB
  • Please obtain and keep proof of return receipt.

CONTACT US

If you need to contact us then you can send an email to support@okdo.com. You can also write to us at the address below (but don’t send your products to this one – use the one above):

OKdo Technology Limited, Fifth Floor, Two Pancras Square, Kings Cross, London, N1C 4AG
Company No. 11502983 VAT No. GB 309360708