FAQs

Can I amend or cancel my order?

We ship our orders as quickly as possible. This means that we are unable to amend or cancel your order once it’s been confirmed at checkout. We offer a 28 day returns policy, meaning you can return any unused/unopened items to us and receive a full refund.

Tracking details show my order has delivered but I haven’t received it. Where is it?

Please check in case your delivery has been left with with a neighbour or in your safe place. If you are still unable to locate your deliver, please contact us at support@okdo.com

Can I collect my order?

Here at OKdo we are 100% online and don’t have the facilties to offer customer collections. You can place your order online using standard or premium shipping services and we will aim to deliver your goods as quickly as possible.

Do you shop on weekends and bank holidays?

You can place your order at any time, however orders placed after 3pm (UK Time) Friday will be picked, packed and shipped on the next working day (with the exception of UK public holidays).

If you place your order on a UK bank holiday, it will be picked, packed and shipped on the next working day.

What countries do you deliver to?

OKdo currently trade in 7 markets – UK, USA, Japan, Netherlands, Germany, France and Italy. For other regions, you can find our approved list of OKdo resellers in your area.

How long will shipping take? (International/rest of world)

We aim to ship your order to you on the same day if it is placed before 3pm. Your order should usually arrive within 2 – 12 working days depending on the shipping service selected at checkout and the country being shipped to.

How long will shipping take? (UK)

We aim to ship your order to you on the same day if it is placed before 3pm. Your order should usually arrive within 1-5 working days depending on the shipping service selected at checkout.

What are the OKdo Terms and Conditions?

The OKdo Terms and Conditions can be read here

I’d like to buy a whole project kit, how do I do this?

If you find a project you wish you make, you will see an option to add all products (for that project) to your basket.

Do I need an account to buy an item?

You do not need to register an account to buy a product; just add to basket and go to checkout as a guest.

What’s happened to my delivery?

Estimated delivery times are provided by our shipping partners and apply once goods are dispatched. At peak times it may take a little longer to get your items to you, but be assured we will do everything to minimise delays. Please check your confirmation email for your tracking reference.

How do I return an item?

In the very unlikely case that you want to return your item, please contact customer support, where we will be happy to help with your query.

Location

Please select an option to see content specific to your location and shop online.

Browse the US site

Privacy

Our website uses cookies and similar technologies to provide you with a better service while searching or placing an order, for analytical purposes and to personalise our advertising. You can change your cookie settings by reading our cookie policy. Otherwise, we’ll assume you’re OK with our use of cookies.