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FAQs

What are the OKdo Terms and Conditions?

The OKdo Terms and Conditions can be read here

I’d like to buy a whole project kit, how do I do this?

If you find a project you wish you make, you will see an option to add all products (for that project) to your basket.

Do I need an account to buy an item?

You do not need to register an account to buy a product; just add to basket and go to checkout as a guest.

What’s happened to my delivery?

If you selected first class delivery, and have not received your item in two weeks, please contact our customer support.

 

How do I return an item?

In the very unlikely case that you want to return your item, please contact customer support, where we will be happy to help with your query.

How do I contact OKdo?

Please use this form here

How do I track the status of my order?

You will be emailed when your order is updated. If you have any queries on this please contact customer support with your order ID.

How do I change my account details?

It is simple to update your account details; once logged in, select the My Account link on the top header menu. Here you will be able to edit and update your account.