Returns, Refunds & Cancellations

Not happy with your product? No problem!
You can return all unused items back to us within 28 days for a full refund.
Find out more below.

WANT TO SEND SOMETHING BACK? A QUICK GUIDE TO CANCELLING & RETURNING

We think every single one of our products is great, but every now and then we know that you might need to send one back to us.
So we’re happy to offer a 28-day right of return on all our products.
This note sets out how you can return products to us in those 28 days – in the unlikely event our products go wrong after 28 days
you need to look at www.okdo.com at our terms of sale for further details, and they also include a summary of your legal rights as
a consumer which this right of return doesn’t affect. The process below only applies to you if you are buying our products for your
own use as a consumer – if you are buying our products as a business, we will have told you about our business policy.

SENDING THE PRODUCTS BACK

Once you’ve told us you want to cancel, you must then return your order to us in full without delay (and in any event within 14 days
of notifying us you wish to cancel) by post (at your own cost and risk, unless you’re sending back faulty products which is at our
cost) to the address below. Unless you’re sending them back because they are faulty, all products must be returned in their original
condition (together with all packaging and labelling), and show no signs of use or damage – so handle with care!

REFUNDING YOU

We will give you a refund for the products without delay, and in any case within 14 days of our receipt of them. We may withhold
any refund until we receive the products back, or until you can prove that you have sent them back. We may deduct the loss in
value of any products, if that’s caused by your unnecessary handling of them – so be careful with them! If you have paid a delivery
charge, we will also refund the standard delivery charge to you. Please note though, if you have used one of our quicker delivery
options we will only refund the standard delivery charge, unless you’re sending them back because they are faulty when we will
refund all delivery charges We will refund you using the payment method you used for the original purchase, unless we agree
otherwise, and we won’t charge any fees for this.

HOW TO CANCEL

You have the right to cancel your contract with us, return the products and receive a full refund. You have 28 days after receiving
your order (or the final item in your order) to either tell us that you wish to cancel or to send your products back. To cancel, you
have a few options:

• email us at support@okdo.com,
• simply return the product together with the returns note on the delivery note;
• make any other clear statement to us (e.g. by post, using the details below);

RETURNING BY POST

Returns by post are at your own cost and risk, unless you’re sending back faulty products which is at our cost.

• Make sure you enclose the form overleaf.
• Package the item securely.
• Send your return to OKdo
  Unit 25
  Birches Industrial Estate
  East Grinstead
  West Sussex
  RH19 1XZ
• Please obtain and keep proof of return receipt.

CONTACT US

If you need to contact us then you can send an email to support@okdo.com. You can also write to us at the address below (but
don’t send your products to this one – use the one above):

OKdo Technology Limited, Fifth Floor, Two Pancras Square, Kings Cross, London, N1C 4AG
Company No. 11502983 VAT No. GB 309360708