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OUR DELIVERY SERVICES EXPLAINED 

Following additional Covid 19 restrictions being introduced in the UK, we are experiencing increased delays within our delivery operations. We are working closely with all our logistics partners to minimise the impact on our customers, whilst also ensuring the safety of their workers.

We will do everything within our control to minimise delays, and we really do appreciate your understanding during these testing and uncertain times.

For our customers shopping on our web sites in France, Germany, Italy and the Netherlands, this unfortunately means we will not be able to take any new orders until the 4th January 2021, to comply with the new Brexit regulations.

We are reviewing the situation regularly with our partners, and will update our websites with new information as soon as it becomes available.

We always aim to deliver your goods as quickly as possible, and the expected delivery times are shown during checkout and also below.

At peak times we may take a little longer to get your items to you, but rest assured we will do everything we can to minimise delays, especially at this time of year. We work with Royal Mail and other delivery partners, and the recent increase in online shopping and the social distancing in their depots, is contributing to delays, but please bear with us.

Where possible, we always aim to offer a faster premium delivery option for those who need their items quickly, and you can select this option during checkout if it is available in your location.

If you are pre-ordering an item that is currently not in stock, this will be clearly displayed on the product page before you order, along with the estimated date for dispatch.

 

Days quoted are Monday to Friday and exclude weekends

  Delivery Service 
  Standard  Premium 
UK     
Mainland  2-3 Days  Next Day 
Scottish highlands  3-5 Days  Next Day 
Northern Ireland & UK Islands  3-5 Days  Next Day 
     
Netherlands  2-3 Days  Next Day 
France  2-3 Days  Next Day 
Italy  3-4 Days  Next Day 
Germany  2-3 Days  Next Day 
Japan  4-6 Days  3-4 Days 
     
USA     
New York / New Jersey  10 Days  1-2 Days 
All other states  12 Days  2-3 Days 

 

All delivery options and prices are displayed in the basket and checkout pages.